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Policy

International competition, the fast evolution of the requirements of our market and the respect of the laws and payments applicable to our branch of industry force to us to define our strategic axes clearly.

Initially, we wish déveloper the creativity on all the levels of the company. To carry out this, it is imperative to implement a system of simple and light formalization of the new ideas, of collection and return of evaluation. It is also necessary to set up effective meetings " of " Brainstorming animated by trained and qualified people.

On the level of the services, we regard as essential the respect of the contractual requirements and an effective communication between all the actors of the company to ensure the satisfaction of our Customers.

On the commercial level, we have been determined to already develop our step C.R.M. (Customer Relationship Management), installation for 10 years. This policy of Management of the Client relationship, is based on the responsabilisation of all the actors in contact with the Customers or the Prospective customers, the recording of the relevant data and the follow-up personalized starting from our software tool.

On the level of the Human stock management, it is significant to increase the effectiveness of the process of research and engagement of the new collaborators. We attach a great importance to relational and emotional competences (optimism, adaptability, empathy...). To preserve know-how and to create a team spirit positive and solid, it is necessary imperatively for fidéliser the qualified personnel and for strong potential.

In the field of the internal communication, we must direct ourselves towards a Extranet system of consultation of the useful documents. We must also implement a periodic information system on all the aspects which touch with our trade and our company.

On the level of financial management, it is significant to reduce the amount of the sums which had by the customers. A policy of follow-up of the invoices customers is essential. This must be carried out in-house and be integrated into the commercial step.

The dashboard of management showing the whole of the indicators of performance must evolve/move to present in an image the objectives and the tendencies and thus to facilitate the relevant decision-making.

This policy will be presented at the whole of the personnel and our partners. It is essential that this policy is included/understood on all the levels to ensure an implementation effective and fast. We commit ourselves placing at the disposal the resources necessary to carry out this policy.