9. Discovery of ISO 9000
standards
This training course provides an
introduction to quality and will take the form of a day session using
the QuaSys® methodology. The programme includes:
- The history of "Quality Management"
- ISO 9001, ISO 9004 standards
- Contribution of "Quality
Management":
- better organization
- mastership of activities
- diminution of stress
- positive outcomes in terms of image
Its aim is to present the optimisation of the organisation
thanks to quality .
10. Stages in the implementation
of a Quality management system
Review of the essential stages to ensure the successful
implementation of your Quality management system with:
- Detailed description of the path to be covered from
the beginning of the process to certification.
- Establishment of a standard implementation schedule.
There is still after certification !
The lasting nature of the system depends on each of these stages.
11. Staff Awareness and
Motivation
This training course is an essential stage for the success
of your system of quality management.
This QuaSys formation is proposed in an international
way, with a considerable success.
The programme includes:
- To develop an " Spirit" Safety- Quality- Environment in
your enterprise
- To sensitize and motivate all the actors
This formation exists in 4 versions :
- To place the system in position for the Direction
- To place the keeping of the system in position for the Direction
- To place the system in position for the Staff
- To place the keeping of the system in position for the Staff
12. Principles of documents
design
An simple, efficient and flexible approach: the editing
QUASYS technic:
- Which documents to write?
- Which detail level to reach when preparing a document?
-
Définition par la méthode " Analyse des risques
"
- How to write your documents in an easy, concise and suitable style
- Passage aisé du logigramme à la procédure
The editing QUASYS technic
13. Document management
This training course describes a practical document structure
that can be used to manage quality documents.
This method will be explained and implemented by means
of a role play. It will be a one-day course using the QuaSys®
methodology.
In fact, the risks linked to poor document management are huge: withdrawal
of certification, major dysfunctions within the organisation, legal
risks (notice that does not correspond to the product).
The programme includes :
Presentation of the document structure in order to ensure
that
- The right version
- of the right document is available
- to the right person
- At the right time
The practical way to answer with certainty questions
on :
- How to manage the temporary, original and obsolete
documents ?
- How to master the assessment and approval cycles ?
- How to ensure good distribution ?
- How to manage current and filed records ?
14. Tools for assessing and
improving Quality Systems
This training course will present quality assessment,
measurement and analysis tools. It will be a two-day course using the
QuaSys® methodology.
The programme includes:
- Presentation of analysis and measurement techniques
- customer satisfaction survey
- statistical analysis
- PDCA approach (plan-do-check-act)
- Determination of the quality objectives and indicators
- Presentation of the techniques used for corrective
and preventive action
15. Internal Auditor
This Internal Auditor training course will be realized
in several stages including:
- Analyse of the standard chapters
- Reasons of non-conformity
- Guide to established questionnaires
- Way for the use of the questionnaires
- Analyses and simulations
The participants who will follow successfully this
formation will obtain an Internal Auditor Certificate.
16. The ISO 9000 standards: 2000
Only the ISO 9001 standard will remain. The new ISO
9001 standard will be adjusted to each organisation.
ISO 9001: 2000 has taken into account two criticisms:
- the standard takes too little account of service organisations.
- the standard takes too little account of small organisations.
ISO 9001: 2000 stresses the process aspects of
management.
This training course presents the new ISO 9000:
2000 standard:
- contents
- specific features compared with former standards
- implications for an existing quality system
The course is designed to answer numerous questions
posed by companies concerning the application of the new standards for
the year 2000.
The development towards the ISO 9000: 2000 standards
will be analysed through very practical questions:
- Why have the standards been revised ?
- What modifications have been made to standards ISO
9001, 9002 and 9003 ?
- What impact will this revision have on document management
?
- Does the organisation's quality system have to be
changed? And if so, when ?
- What about certification already acquired ?
- Will assessments have to be repeated once the new
standards become definitively applicable ?
- Why has the customer satisfaction assessment been
included in ISO 9001 ?
- Does all the documentation have to be rewritten ?
- How much will the transition to the new standards
cost ?
- How will the new standards improve the efficiency
of my organisation and my Quality system ?
17. Mastering processes
The process approach fulfils the requirements for ISO
9001: 2000 certification
A process, is :
a system of activities that uses resources to transform
the incoming elements into the outgoing elements.
For example :
- transformation of raw materials into finished products
- transformation of the expression of a need for training
into trained staff
the process organization needs a transversal approach
of the enterprises activities.
QUASYS presents you :
- A simple representation of processes and of their
interactions by the original " Orbital" approach
- The mastership of each process by the " Toothed
Wheel" approach and the " Risks analysis'.
18. Internal communication
A Management system doesn't exists without efficient
internal communication.
The programme includes:
- Mastership of informations flows
- Systems and documents to establish
- States to ensure the mastership
- Checkings to do
- Which informations? To whom? By whom? When? How?
19. Efficient human relations
in a company
Master a series of simple methods to :
- establish constructive relations with your colleagues
- speak at a meeting
- motivate a team
- Theoretical aspects of the foundations of communication.
- Role playing.
20. Managerial technique
A different approach to :
- increase your "confidence capital"
- discover "Coaching"
- manage internal communication
- optimise your management system
21. Health and safety: legal
requirements
Complete survey of legal obligations in health and safety.
- Royal Decree of 1998/03/27: "well-being of employees
when carrying out their work"
- Dynamic risk management system
- Standards: BeSaCC, VCA,...
- International context: OHSAS 18001
- Health and safety, a process that can be integrated
into a Safety-Quality-Environment management system
22. Environment ISO 14001
Master the impact of your activities on the Environment
and valorize the responsible behaviour of your enterprise:
- Presentation of the standard and its requirements
- Integration in the enterprise management
- Profitability of the investissement thanks to:
- A immediate financial back-fire
- A reduction of the energy consumptions
- A reduction of conflicts
